#tia-chat-root{--tia-primary:#0B5FA5;--tia-secondary:#FFFFFF;--tia-accent:#F2622E;--tia-highlight:#17B8A6;--tia-text:#1a2433;--tia-text-muted:#667085;--tia-bg:#ffffff;--tia-bg-soft:#f6f8fb;--tia-border:rgba(20, 30, 50, 0.08);--tia-radius-lg:22px;--tia-radius-md:14px;--tia-radius-sm:10px;--tia-shadow:0 20px 60px rgba(10, 30, 60, 0.22), 0 4px 16px rgba(10,30,60,.12);--tia-font:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;all:initial;font-family:var(--tia-font);direction:ltr}#tia-chat-root[data-theme="dark"]{--tia-text:#eef2f7;--tia-text-muted:#9aa7ba;--tia-bg:#12192b;--tia-bg-soft:#1a2338;--tia-border:rgba(255,255,255,0.08)}#tia-chat-root *,#tia-chat-root *::before,#tia-chat-root *::after{box-sizing:border-box;font-family:var(--tia-font)}#tia-chat-root button{cursor:pointer;background:none;border:none;font:inherit;color:inherit}#tia-chat-root a{color:inherit;text-decoration:none}.tia-launcher{position:fixed;right:22px;bottom:22px;z-index:999999;width:60px;height:60px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--tia-primary),var(--tia-highlight));color:#fff;border-radius:50%;box-shadow:var(--tia-shadow);transition:transform .25s cubic-bezier(.34,1.56,.64,1),box-shadow .25s ease,opacity .2s ease;padding:0;overflow:hidden}.tia-launcher:hover{transform:translateY(-3px) scale(1.02)}.tia-launcher-icon{width:100%;height:100%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.tia-launcher-icon img{width:100%;height:100%;object-fit:cover}.tia-launcher-icon svg{width:24px;height:24px}.tia-greeting{position:fixed;right:22px;bottom:92px;z-index:999999;max-width:240px;background:var(--tia-bg);color:var(--tia-text);border-radius:var(--tia-radius-md);box-shadow:var(--tia-shadow);padding:12px 32px 12px 14px;font-size:13px;font-weight:600;line-height:1.4;opacity:0;transform:translateY(10px) scale(.96);transition:opacity .25s ease,transform .25s ease;pointer-events:none}.tia-greeting.tia-visible{opacity:1;transform:translateY(0) scale(1);pointer-events:all;cursor:pointer}.tia-greeting-close{position:absolute;top:6px;right:6px;width:20px;height:20px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--tia-text-muted);background:var(--tia-bg-soft)}.tia-greeting-close svg{width:10px;height:10px}@media (max-width:520px){.tia-greeting{right:14px;max-width:calc(100vw - 90px)}.tia-launcher{right:14px;bottom:14px}}.tia-launcher-badge{position:absolute;top:-4px;right:-4px;background:var(--tia-accent);color:#fff;font-size:11px;font-weight:700;min-width:20px;height:20px;border-radius:10px;display:flex;align-items:center;justify-content:center;padding:0 5px;border:2px solid #fff}.tia-launcher.tia-pulse::after{content:"";position:absolute;inset:0;border-radius:50px;background:var(--tia-primary);animation:tiaPulseRing 1.6s ease-out;z-index:-1}@keyframes tiaPulseRing{0%{opacity:.55;transform:scale(1)}100%{opacity:0;transform:scale(1.35)}}.tia-launcher.tia-hidden,.tia-panel.tia-hidden{display:none!important}.tia-launcher.tia-launcher-hidden{opacity:0;transform:translateY(10px) scale(.9);pointer-events:none}.tia-panel{position:fixed;right:22px;bottom:22px;z-index:999999;width:392px;max-width:calc(100vw - 24px);height:640px;max-height:calc(100vh - 100px);background:var(--tia-bg);border-radius:var(--tia-radius-lg);box-shadow:var(--tia-shadow);display:flex;flex-direction:column;overflow:hidden;opacity:0;transform:translateY(24px) scale(.96);transition:opacity .28s cubic-bezier(.2,.8,.2,1),transform .28s cubic-bezier(.2,.8,.2,1);pointer-events:none}.tia-panel.tia-open{opacity:1;transform:translateY(0) scale(1);pointer-events:all}.tia-panel-backdrop{position:fixed;inset:0;background:#fff0;z-index:999998;opacity:0;pointer-events:none}.tia-panel-backdrop.tia-open{opacity:1;pointer-events:all}@media (max-width:520px){.tia-panel{right:8px;bottom:8px;left:8px;width:auto;height:calc(100vh - 90px);max-height:none}}.tia-header{position:relative;padding:20px 20px 22px;background:linear-gradient(135deg,var(--tia-primary) 0%,#0a4d8a 60%,var(--tia-highlight) 140%);color:#fff;flex-shrink:0}.tia-header-top{display:flex;align-items:center;justify-content:space-between;position:relative;z-index:1}.tia-header-brand{display:flex;align-items:center;gap:10px}.tia-header-logo{width:38px;height:38px;border-radius:10px;background:rgb(255 255 255 / .2);display:flex;align-items:center;justify-content:center;overflow:hidden;flex-shrink:0}.tia-header-logo img{width:100%;height:100%;object-fit:cover}.tia-header-title{font-size:15px;font-weight:700;line-height:1.2}.tia-header-status{display:flex;align-items:center;gap:5px;font-size:12px;opacity:.92;margin-top:2px}.tia-dot{width:7px;height:7px;border-radius:50%;background:#26d17a;box-shadow:0 0 0 2px rgb(38 209 122 / .35);flex-shrink:0}.tia-dot.offline{background:#b8c0cc;box-shadow:none}.tia-header-actions{display:flex;gap:6px}.tia-icon-btn{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#fff;color:var(--tia-primary);box-shadow:0 2px 8px rgb(0 0 0 / .25);border:2px solid rgb(255 255 255 / .9);margin-right:2px;transition:transform .15s ease,background .15s ease}.tia-icon-btn:hover{background:#f2f4f7;transform:scale(1.08)}.tia-icon-btn svg{width:18px;height:18px;stroke-width:3}.tia-body{flex:1;overflow-y:auto;background:var(--tia-bg-soft);position:relative;min-height:0}.tia-navbar{display:flex;flex-shrink:0;border-top:1px solid var(--tia-border);background:var(--tia-bg)}.tia-navitem{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 4px 9px;color:var(--tia-text-muted);font-size:10.5px;font-weight:700;transition:color .15s ease}.tia-navitem svg{width:19px;height:19px}.tia-navitem:hover{color:var(--tia-text)}.tia-navitem.active{color:var(--tia-primary)}.tia-back-link{display:inline-flex;align-items:center;gap:6px;color:var(--tia-primary);font-size:12.5px;font-weight:700;margin-bottom:12px;padding:4px 0}.tia-back-link svg{width:15px;height:15px}.tia-back-link:hover{opacity:.8}.tia-search-empty{color:var(--tia-text-muted);font-size:12.5px;text-align:center;margin-top:20px}.tia-screen{display:none;flex-direction:column;height:100%}.tia-screen.tia-active{display:flex;animation:tiaScreenIn .22s ease}@keyframes tiaScreenIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.tia-options-screen{padding:18px;gap:12px;overflow-y:auto}.tia-welcome-msg{background:var(--tia-bg);border:1px solid var(--tia-border);border-radius:var(--tia-radius-md);padding:14px 16px;font-size:13.5px;line-height:1.5;color:var(--tia-text);margin-bottom:6px}.tia-option-card{display:flex;align-items:center;gap:14px;background:var(--tia-bg);border:1px solid var(--tia-border);border-radius:var(--tia-radius-md);padding:14px 16px;text-align:left;transition:transform .15s ease,box-shadow .15s ease,border-color .15s ease}.tia-option-card:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgb(10 30 60 / .08);border-color:#fff0}.tia-option-icon{width:42px;height:42px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#fff}.tia-option-icon svg{width:20px;height:20px}.tia-option-icon.ai{background:linear-gradient(135deg,var(--tia-primary),var(--tia-highlight))}.tia-option-icon.whatsapp{background:#25D366}.tia-option-icon.call{background:var(--tia-accent)}.tia-option-icon.email{background:var(--tia-primary)}.tia-option-icon.custom{background:linear-gradient(135deg,var(--tia-accent),var(--tia-highlight))}.tia-option-text strong{display:block;font-size:13.5px;color:var(--tia-text)}.tia-option-text span{display:block;font-size:12px;color:var(--tia-text-muted);margin-top:1px}.tia-chat-screen{overflow:hidden}.tia-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.tia-msg-row{display:flex;gap:8px;max-width:88%;animation:tiaMsgIn .22s ease}@keyframes tiaMsgIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.tia-msg-row.user{align-self:flex-end;flex-direction:row-reverse}.tia-bubble{padding:10px 14px;border-radius:var(--tia-radius-sm);font-size:13.5px;line-height:1.5;white-space:pre-wrap;word-wrap:break-word}.tia-msg-row.assistant .tia-bubble,.tia-msg-row.agent .tia-bubble{background:var(--tia-bg);border:1px solid var(--tia-border);color:var(--tia-text);border-bottom-left-radius:4px}.tia-msg-row.user .tia-bubble{background:linear-gradient(135deg,var(--tia-primary),#0a4d8a);color:#fff;border-bottom-right-radius:4px}.tia-msg-status{display:flex;align-items:center;justify-content:flex-end;gap:3px;font-size:10.5px;color:var(--tia-text-muted);margin-top:3px;padding-right:2px}.tia-msg-status svg{width:11px;height:11px;color:var(--tia-highlight)}.tia-msg-row.agent .tia-bubble{border-color:var(--tia-highlight)}.tia-avatar{width:26px;height:26px;border-radius:50%;background:linear-gradient(135deg,var(--tia-primary),var(--tia-highlight));flex-shrink:0;display:flex;align-items:center;justify-content:center;color:#fff;font-size:11px;font-weight:700}.tia-suggestions-inline{display:flex;flex-direction:column;gap:6px;margin-top:6px}.tia-suggestion-link{background:var(--tia-bg);border:1px solid var(--tia-highlight);color:var(--tia-primary);border-radius:var(--tia-radius-sm);padding:8px 12px;font-size:12.5px;font-weight:600;display:flex;align-items:center;justify-content:space-between;transition:background .15s ease}.tia-suggestion-link:hover{background:var(--tia-bg-soft)}.tia-typing{display:flex;gap:4px;padding:12px 14px;background:var(--tia-bg);border:1px solid var(--tia-border);border-radius:var(--tia-radius-sm);width:fit-content}.tia-typing span{width:6px;height:6px;border-radius:50%;background:var(--tia-text-muted);animation:tiaTypingBounce 1.2s infinite ease-in-out}.tia-typing span:nth-child(2){animation-delay:.15s}.tia-typing span:nth-child(3){animation-delay:.3s}@keyframes tiaTypingBounce{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-4px);opacity:1}}.tia-chips-wrap{padding:10px 14px 4px;flex-shrink:0}.tia-chips-label{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--tia-text-muted);margin-bottom:8px;font-weight:700}.tia-chips{display:flex;flex-wrap:wrap;gap:6px;max-height:84px;overflow-y:auto}.tia-chip{background:var(--tia-bg);border:1px solid var(--tia-border);color:var(--tia-text);padding:6px 12px;border-radius:20px;font-size:12px;font-weight:600;transition:background .15s ease,border-color .15s ease}.tia-chip:hover{background:var(--tia-bg-soft);border-color:var(--tia-highlight)}.tia-human-request{text-align:center;padding:4px 14px 10px;flex-shrink:0}.tia-human-request button{font-size:12px;color:var(--tia-primary);font-weight:700;text-decoration:underline}.tia-input-bar{position:relative;display:flex;align-items:flex-end;gap:8px;padding:12px 14px;background:var(--tia-bg);border-top:1px solid var(--tia-border);flex-shrink:0}.tia-input-bar textarea{flex:1;resize:none;border:1px solid var(--tia-border);background:var(--tia-bg-soft);color:var(--tia-text);border-radius:18px;padding:10px 40px 10px 16px;font-size:13.5px;line-height:1.4;max-height:90px;outline:none;transition:border-color .15s ease}.tia-input-bar textarea:focus{border-color:var(--tia-highlight)}.tia-send-btn{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,#FFC94A,#E08E0B);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 3px 10px rgb(224 142 11 / .4);transition:transform .15s ease,box-shadow .15s ease}.tia-send-btn:hover{transform:scale(1.06);box-shadow:0 5px 14px rgb(224 142 11 / .5)}.tia-send-btn svg{width:19px;height:19px}.tia-autocomplete{position:absolute;bottom:62px;left:14px;right:14px;background:var(--tia-bg);border:1px solid var(--tia-border);border-radius:var(--tia-radius-sm);box-shadow:0 10px 30px rgb(10 30 60 / .14);overflow:hidden;display:none;z-index:5}.tia-autocomplete.tia-active{display:block}.tia-autocomplete-item{padding:9px 14px;font-size:12.5px;color:var(--tia-text);cursor:pointer;border-bottom:1px solid var(--tia-border)}.tia-autocomplete-item:last-child{border-bottom:none}.tia-autocomplete-item:hover,.tia-autocomplete-item.tia-highlighted{background:var(--tia-bg-soft)}.tia-autocomplete-item mark{background:#fff0;color:var(--tia-primary);font-weight:700}.tia-search-screen{padding:14px;overflow-y:auto}.tia-search-input-wrap{display:flex;align-items:center;gap:8px;background:var(--tia-bg);border:1px solid var(--tia-border);border-radius:20px;padding:8px 14px;margin-bottom:12px}.tia-search-input-wrap svg{width:15px;height:15px;color:var(--tia-text-muted);flex-shrink:0}.tia-search-input-wrap input{border:none;outline:none;background:#fff0;flex:1;font-size:13px;color:var(--tia-text)}.tia-search-result{display:block;background:var(--tia-bg);border:1px solid var(--tia-border);border-radius:var(--tia-radius-sm);padding:12px 14px;margin-bottom:8px;transition:border-color .15s ease}.tia-search-result:hover{border-color:var(--tia-highlight)}.tia-search-result strong{display:block;font-size:13px;color:var(--tia-text)}.tia-search-result span{font-size:11px;color:var(--tia-text-muted);text-transform:capitalize}.tia-offline-screen{padding:18px;overflow-y:auto}.tia-offline-screen .tia-welcome-msg{margin-bottom:14px}.tia-form-field{margin-bottom:12px}.tia-form-field label{display:block;font-size:12px;font-weight:700;color:var(--tia-text);margin-bottom:5px}.tia-form-field input,.tia-form-field textarea{width:100%;border:1px solid var(--tia-border);background:var(--tia-bg);color:var(--tia-text);border-radius:var(--tia-radius-sm);padding:9px 12px;font-size:13px;outline:none;transition:border-color .15s ease}.tia-form-field input:focus,.tia-form-field textarea:focus{border-color:var(--tia-highlight)}.tia-submit-btn{width:100%;padding:11px;border-radius:var(--tia-radius-sm);background:linear-gradient(135deg,var(--tia-primary),var(--tia-highlight));color:#fff;font-weight:700;font-size:13.5px;margin-top:4px;transition:opacity .15s ease}.tia-submit-btn:hover{opacity:.92}.tia-form-success{text-align:center;padding:30px 10px}.tia-form-success svg{width:46px;height:46px;color:var(--tia-highlight);margin-bottom:10px}#tia-chat-root ::-webkit-scrollbar{width:6px}#tia-chat-root ::-webkit-scrollbar-thumb{background:rgb(0 0 0 / .15);border-radius:10px}#tia-chat-root[data-theme="dark"] ::-webkit-scrollbar-thumb{background:rgb(255 255 255 / .15)}#tia-chat-root button:focus-visible,#tia-chat-root a:focus-visible,#tia-chat-root input:focus-visible,#tia-chat-root textarea:focus-visible{outline:2px solid var(--tia-highlight);outline-offset:2px}@media (prefers-reduced-motion:reduce){#tia-chat-root *{animation-duration:0.001ms!important;transition-duration:0.001ms!important}}